Delivery & Returns

Delivery Charges

We offer the following UK delivery options:

Name Service Cost per order
Collect in store Your order delivered to the store of your choice; orders will be available for collection within a week** No charge
Standard UK Royal Mail 2nd class packet post (3-5 working days if ordered before 1pm)* Currently Free
Next day express UK Royal Mail 1st class packet post (next working day, if ordered before 1pm)* £3.99

*Please allow 3 working days for orders before 1pm, 3-4 working days for orders after 1pm

*Please note that our working days are Monday-Friday.

*Please note during our Bonus days promotions due to the high level of orders, your parcel may take a little longer

**For orders to Gibraltar store, please allow up to 14 days for collection

Gift vouchers are delivered free of charge if other items are ordered. Delivery is charged at £1 for singular transactions. Gift vouchers will be delivered separately via the post.

And for overseas orders:

We can deliver anywhere within the EU and also to USA, Australia, New Zealand. Please see our overseas delivery page for a full list of countries.

Please note - beauty products are only available to order online from within the UK.

Bonmarché orders outside the UK will be charged as follows:

Name Service Cost per order
Europe UK Mail (7 days) £5.95
International (excl. Europe) UK Mail (10 days) £7.95

It should be noted that our carriers apply the International (excluding Europe) charge to some destinations that are geographically within Europe.

Collect In Store Service - FREE of charge!

You can now have your parcel delivered to any of our stores nationwide, completely free of charge. Simply follow the steps below.

Step 1 - Buy Online or via Telephone Ordering

Simply shop online and once at the checkout our system will offer you the collect in store delivery option.

Choose the store most convenient to you and it will show this as your delivery address. Alternatively, order by telephone on 0330 026 2728 and we will advise which store you wish the order to go to.

Step 2 - Collect in-store

You will receive your order confirmation via email, which will detail the store address and telephone number, or if ordering by telephone the advisor will provide you with your order number.

Parcels should arrive in store up to 7 days from ordering (please allow 14 days for Gibraltar). The store will telephone you when this has arrived. You will need to provide either a printed copy of your order confirmation or present proof of identification when you visit the store.

You will have up to 28 days from receipt of the parcel in-store to collect your parcel. We will only hold your parcel up to 28 days from receipt of the parcel in store to collect.

Tracking Your Order

The most cost effective options for delivery of most orders are Collect in store and Standard delivery; unfortunately neither of this services is able to offer a tracking facility.

To track your UK or overseas order delivered by UK Mail, please contact Customer Services by email on [email protected] or by telephone on 0330 026 2728.

Cancelling Your Order

Once an order has been placed and confirmed, it is immediately transmitted to our processing team, and therefore cannot be stopped or amended.

You are within your rights to cancel an order with 14 days by notifying us. In this case, all goods must be returned in their original condition. Your total costs, including postage and packaging, will be refunded at this time.

Returns & Refunds Procedure

Unwanted items may either be returned to us by post or to any Bonmarché store* within 28 days of receipt of the last item in your order. Any items to be returned must be in their original condition with all tags attached, together with the delivery note.

If you wish to return by post please use the returns label enclosed with your parcel. Please note that if you choose this method we will not bear the postage costs. Refunds will be processed within 7 days. Unfortunately exchanges cannot be done via return to the web. However , if you return to store, a refund or exchange will be dealt with immediately.

For safety and hygiene reasons we will not refund or exchange, lingerie (excluding bras), swimwear without the hygiene strip, unsealed cosmetics, hosiery and pierced earrings.

Please refer to the Terms and Conditions, or your delivery note for full details.

*Please note online purchases are not able to be refunded/exchanged in the Poole/Rochdale Beales concession stores.

Returning Goods Bought as Special Offers

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer.

If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

Returning goods bought as Special Promotions

If you return a single item bought when using a £ off or % discount promotion then you will be refunded the full price of that item less the total discount given in the offer.

The % discount or £ off promotion is only valid at time of purchase and cannot be transferred to a subsequent purchase.

If you are only returning one item bought as part of a larger purchase (2 or more products) then the discount you received will be equally divided against all purchases you made at the time. Therefore the refund given on one item will be the normal purchase price minus a percentage of the discount.

For example when buying 5 items spending a total of £50 if you used a £10 off promotion, on returning 1 of the 5 items then you would receive the items purchase price minus one fifth of the £10 discount applied at time of purchase.

Discounts cannot be re-applied to further purchases.