Delivery & Returns
Free UK Delivery Promotional Codes
Promotional codes for free UK delivery cannot be used in conjunction with other promotion code discounts.
Enter the promotional code at the checkout to redeem free UK delivery.
We offer the following UK delivery options:
|Name||Service||Cost per order|
|Collect in store||Your order delivered to the store of your choice; orders will be available for collection within a week||No charge|
|Standard UK||Royal Mail 2nd class packet post (3 working days if ordered before 1pm)*||£2.99|
|Next day express||UK Royal Mail 1st class packet post (next working day, if ordered before 1pm)||£3.99|
*Please allow 3 working days for orders before 1pm, 3-4 working days for orders after 1pm
*Please note during our Bonus days promotions due to the high level of orders, your parcel may take a little longer
Gift vouchers are delivered free of charge if other items are ordered. Delivery is charged at £1 for singular transactions. Gift vouchers will be delivered separately via the post.
And for overseas orders:
We can deliver anywhere within the EU and also to USA, Australia, New Zealand. Please see our overseas delivery page for a full list of countries.
Bonmarché orders outside the UK will be charged as follows:
|Name||Service||Cost per order|
|Europe||UK Mail (7 days)||£5.95|
|International (excl. Europe)||UK Mail (10 days)||£7.95|
It should be noted that our carriers apply the International (excluding Europe) charge to some destinations that are geographically within Europe.Collect In Store Service - FREE of charge!
You can now have your parcel delivered to any of our stores nationwide, completely free of charge. Simply follow the steps below.Step 1 - Buy Online or via Telephone Ordering
Simply shop online and once at the checkout our system will offer you the collect in store delivery option.
Choose the store most convenient to you and it will show this as your delivery address. Alternatively, order by telephone on 0330 026 2728 and we will advise which store you wish the order to go to.Step 2 - Collect in-store
You will receive your order confirmation via email, which will detail the store address and telephone number, or if ordering by telephone the advisor will provide you with your order number.
Parcels should arrive in store up to 7 days from ordering. The store will telephone you when this has arrived. You will need to provide either a printed copy of your order confirmation or present proof of identification when you visit the store.
You will have up to 28 days from receipt of the parcel in-store to collect your parcel. We will only hold your parcel up to 28 days from receipt of the parcel in store to collect.Tracking Your Order
The most cost effective options for delivery of most orders are Collect in store and Standard delivery; unfortunately neither of this services is able to offer a tracking facility. To track your UK or overseas order delivered by UK Mail, please contact Customer Services by email on firstname.lastname@example.org or by telephone on 0330 026 2728.Cancelling Your Order
Once an order has been placed and confirmed, it is immediately transmitted to our processing team, and therefore cannot be stopped or amended.
You are within your rights to cancel an order with 7 days by notifying us in writing. In this case, all goods must be returned in their original condition. Your total costs, including postage and packaging, will be refunded at this time.Returns & Refunds Procedure
Unwanted items may either be returned to us by post or to any Bonmarché store within 14 days of receipt. Any items to be returned must be in their original condition with all tags attached, together with the delivery note.If you wish to return by post please use the returns label enclosed with your parcel. Please note that if you choose this method we will not bear the postage costs. Refunds will be processed within 7 days. Alternatively, if you return to store, a refund or exchange will be dealt with immediately.
In the interest of hygiene, we cannot exchange or refund pierced earrings.Please refer to the Terms and Conditions, or your delivery note for full details. Lingerie Returns Policy
A refund or exchange will be offered on all unworn lingerie within 28 days of purchase. All packaging including labels must be intact and a proof of purchase provided.
Bonmarche has really upped its game. The new team of buyers select very stylish products at an amazing price.
- Lyndi (Norwich, Norfolk)
I shop at Bonmarche because I get lovely fashionable clothes at sensible prices in sensible sizes.
- Molesmoke (Bury, UK)