FAQ's - Covid-19 – Update

FAQ's - Covid-19 – Update

We will be regularly updating this page, please check back for updates.

Are your stores open?

We’re sorry to say that as of 22nd March at 5pm all our sores have temporarily closed so that we can ensure our customers, staff and communities remain as safe as possible.

My parcel is in store, what can I do?

Your order has been delivered into our store and will be kept safe until we are able to re-open, at which point you can either collect the parcel or choose to have a refund.

It is with regret we are unable to refund these parcels due to the store currently being closed. We apologise for any disappointment caused and thank you for your understanding at this difficult time.

How can I continue to shop with you?

You can shop with us online or give our friendly UK orderline a call on 0330 026 2728 and they can place and order for you.

Will my order be delivered?

We are working closely with Hermes to ensure that all deliveries placed through our website and call centre are delivered safely to you. At this time, we have temporarily closed our stores so collect in store is not available.

How can I get a refund?

We have taken the decision to close our stores to keep our customers and colleagues safe in line with the government advice regarding Covid-19. We are unable to process any store purchases for refunds until the stores re-open for trading. We apologise for the inconvenience caused to you at this time and thank you for your patience and understanding at this very difficult time. Please do not post your items to our Head Office address as our Head Office is now closed.