FAQ's - Covid-19 – Update

FAQ's - Covid-19 – Updated 15th June

Are all your stores now open?

We’re happy to announce that in-line with government guidelines we safely opened some of our stores on 15th June. The safety of our customers and colleagues is our top priority and these initial stores were selected to ensure we could manage our new in-store safety measures properly. We are constantly reviewing the situation and hope to open more stores at a later date, once we have any further stores confirmed we will update you and the store opening information on our store finder

How safe are your stores?

The safety and wellbeing of our customers and staff is at the heart of everything we do. To ensure our customers and teams stay safe, we’ve introduced new safety measures in our stores, details of which can be found here and carried out a COVID-19 risk assessment. The results can be seen here and a copy is also displayed in all of our stores.

I can’t get to a store. How can I continue to shop with you?

You can shop with us online or give our friendly UK orderline a call on 0330 026 2728 and they can place and order for you.

My parcel is in a closed store. What can I do?

Your order has been delivered into our store and will be kept safe until we are able to re-open, at which point you can either collect the parcel or choose to have a refund.

It is with regret we are unable to refund these parcels due to the store currently being closed. We apologise for any disappointment caused and thank you for your understanding at this difficult time.

Will my order be delivered?

We are working closely with Hermes to ensure that all deliveries placed through our website and call centre are delivered safely to you. At this time, we have temporarily disabled click and collect.

How can I get a refund?

You can find information regarding our returns and refunds policies here.