We're very sorry we've had to temporarily close our stores, this means it is not possible to collect in store at this time. We do have other delivery options available, please see below.

Processed and delivered within 7 working days by Hermes.

Gift cards are delivered free of charge.

Charge of £3.50 for orders under £20.

£20 free delivery threshold based on the sub-total shown in the bag after all order and product discounts have been applied.

We are aware some overseas deliveries are taking longer than usual to arrive due to stricter border controls, please allow up to 60 days for your order to arrive.

A list of countries we deliver to and delivery charges are shown below.

Europe. Within 7 working days - £5.95
(Albania, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Vatican City).

International (Excl. Europe)* Within 10 working days - £7.95
(Andorra, Australia, Canada, Falkland Islands, Faroe Islands, Gibraltar, Liechtenstein, New Zealand, San Marino, United States).

*It should be noted that our carriers apply the “International (Excl. Europe)” charge to some destinations that are geographically within Europe.

*Due to COVID-19 please allow up to 60 days for some International and European deliveries.

We're very sorry we've had to temporarily close our stores, this means it is not possible to return to a store at this time. We do have other return options available, please see below.

You can now return your items by visiting www.hermesparcelreturn.co.uk/. You can choose whether to have a courier collect your parcel from your house or by locker drop off or Parcelshop drop off and with over 4,500 drop off locations nationwide it has never been easier to return your parcel.

Returns must be made within 28 days of receipt, must be in their original condition with all tags attached and must include the fully completed returns slip. The original delivery charge will only be refunded if the full order is returned.

For safety and hygiene reasons we will not refund lingerie (excluding bras), swimwear without the hygiene strip, unsealed cosmetics, hosiery and pierced earrings.

Unfortunately you cannot receive a refund on gift cards & e-gift vouchers.

If you pay using a Bonmarché gift card, any returns will be refunded back onto your Bonmarché gift card. Please do not throw your gift card away.

If the order was delivered via UK Standard, and by returning an item for refund your order value falls below the free delivery threshold, the cost of delivery will be subtracted from your refund.

Orders bought in store, including via our in-store web ordering service, must be returned to store.

Return postage costs are the responsibility of the customer. In the event that we do not receive the returned goods, it is the customers responsibility to provide proof of return, therefore, we recommend that a traceable postal service is used. Your statutory rights are not affected.

International Return
If you are outside the UK, please return items to the address detailed on the delivery note, ensuring that you enclose the delivery note or other proof of purchase. You will need to bear the cost of posting returned items to us.

A faulty item can be returned by following the instructions on the back of the delivery note, using the returns label. On receipt we will inspect the returned item and if a fault has been confirmed a refund will be actioned. Please ensure your delivery note is enclosed.

Or alternatively you can return the item to a store with your delivery note for inspection and if a fault is confirmed a refund will be processed, providing that the delivery note is available.

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer.

Buy 1 Get 1 Half Price offer. You must purchase at least 2 items to participate in this offer. Cheapest item(s) half price. E.g. If you purchase 4 items, you will get the cheapest 2 at half price. If you purchase 6 items, you will get the cheapest 3 at half price. Excludes gift cards.
If you return a single item bought as part of a multi-buy discount offer you will be refunded the full price of that item less the total discount given in the offer.
If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return all items for us to process a refund.

If you return a single item bought when using a £ off or % discount promotion then you will be refunded the full price of that item less the total discount given in the offer.

The % discount or £ off promotion is only valid at time of purchase and cannot be transferred to a subsequent purchase.

If you are only returning one item bought as part of a larger purchase (2 or more products) then the discount you received will be equally divided against all purchases you made at the time. Therefore the refund given on one item will be the normal purchase price minus a percentage of the discount.

For example when buying 5 items spending a total of £50 if you used a £10 off promotion, on returning 1 of the 5 items then you would receive the items purchase price minus one fifth of the £10 discount applied at time of purchase.

Discounts cannot be re-applied to further purchases.

If the order was delivered via UK Standard mail, and by returning an item for refund your order value falls below the free delivery threshold, the cost of delivery will be subtracted from your refund.

All items bought in store can only be returned to store.

You may return items within 28 days of receipt.
Please note: this excludes sale items which must be returned within 14 days of the purchase date.
Any items returned must be in their original condition with all tags attached and must be accompanied by proof of purchase. Without proof of purchase an exchange, at the current or last known selling price, or credit note will be offered. Your statutory rights are not affected.

For safety and hygiene reasons we will not refund lingerie (excluding bras), swimwear without the hygiene strip, unsealed cosmetics, hosiery and pierced earrings.

Unfortunately you cannot receive a refund on gift cards & e-gift vouchers.

If you pay using a Bonmarché gift card, any returns will be refunded back onto your Bonmarché gift card. Please do not throw your gift card away.