We're very sorry we've had to temporarily stop our click and collect in-store service. We do have other delivery options available, please see below

Processed and delivered within 7 working days by Hermes. Working days does not include weekends or bank holidays.

Gift cards are delivered free of charge.

Charge of £3.50 for orders under £30.

£30 free delivery threshold based on the sub-total shown in the bag after all order and product discounts have been applied.

Order by 5pm for next working day delivery with Hermes.

Please note that our working days are Monday-Friday. All orders placed after 5pm Friday will be delivered the following Tuesday.

Some areas will take 2-3 working on this service, please check the drop down box below to see which post codes are affected.

Extended delivery includes Scottish Highlands, Channel Islands, Northern Ireland and some UK mainland areas.

We're very sorry we've had to temporarily stopped all international deliveries

You may return items bought online to any open Bonmarché store within 28 days of receipt. Any items returned must be in their original condition with all tags attached and must be accompanied by the delivery note as proof of purchase. Without proof of purchase an exchange, at the current or last known selling price, or credit note will be offered. The delivery charge will only be refunded if the full order is returned to the store. Your statutory rights are not affected.

To see if your nearest store is open, please click here

You can now return your items by visiting: https://new.myhermes.co.uk/return.html#/returnMethod. You can choose whether to have a courier collect your parcel from your house or by locker drop off or Parcelshop drop off and with over 4,500 drop off locations nationwide it has never been easier to return your parcel.

Returns must be made within 28 days of receipt, must be in their original condition with all tags attached and must include the fully completed returns slip. The original delivery charge will only be refunded if the full order is returned.

For safety and hygiene reasons we will not refund lingerie (excluding bras), swimwear without the hygiene strip, unsealed cosmetics, hosiery and pierced earrings.

Unfortunately you cannot receive a refund on gift cards & e-gift vouchers.

If you pay using a Bonmarché gift card, any returns will be refunded back onto your Bonmarché gift card. Please do not throw your gift card away.

If the order was delivered via UK Standard, and by returning an item for refund your order value falls below the free delivery threshold, the cost of delivery will be subtracted from your refund.

Orders bought in store, including via our in-store web ordering service, must be returned to store.

A faulty item can be returned by following the instructions on the back of the delivery note, using the returns label. On receipt we will inspect the returned item and if a fault has been confirmed a refund will be actioned. Please ensure your delivery note is enclosed.

Or alternatively you can return the item to a store with your delivery note for inspection and if a fault is confirmed a refund will be processed, providing that the delivery note is available.

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer.

Buy 1 Get 1 Half Price offer. You must purchase at least 2 items to participate in this offer. Cheapest item(s) half price. E.g. If you purchase 4 items, you will get the cheapest 2 at half price. If you purchase 6 items, you will get the cheapest 3 at half price. Excludes gift cards.
If you return a single item bought as part of a multi-buy discount offer you will be refunded the full price of that item less the total discount given in the offer.
If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return all items for us to process a refund.

If you return a single item bought when using a £ off or % discount promotion then you will be refunded the full price of that item less the total discount given in the offer.

The % discount or £ off promotion is only valid at time of purchase and cannot be transferred to a subsequent purchase.

If you are only returning one item bought as part of a larger purchase (2 or more products) then the discount you received will be equally divided against all purchases you made at the time. Therefore the refund given on one item will be the normal purchase price minus a percentage of the discount.

For example when buying 5 items spending a total of £50 if you used a £10 off promotion, on returning 1 of the 5 items then you would receive the items purchase price minus one fifth of the £10 discount applied at time of purchase.

Discounts cannot be re-applied to further purchases.

If the order was delivered via UK Standard mail, and by returning an item for refund your order value falls below the free delivery threshold, the cost of delivery will be subtracted from your refund.

All items bought in store can only be returned to store.

You may return items within 28 days of receipt.
Please note: this excludes sale items which must be returned within 14 days of the purchase date.
Any items returned must be in their original condition with all tags attached and must be accompanied by proof of purchase. Without proof of purchase an exchange, at the current or last known selling price, or credit note will be offered. Your statutory rights are not affected.

For safety and hygiene reasons we will not refund lingerie (excluding bras), swimwear without the hygiene strip, unsealed cosmetics, hosiery and pierced earrings.

Unfortunately you cannot receive a refund on gift cards & e-gift vouchers.

If you pay using a Bonmarché gift card, any returns will be refunded back onto your Bonmarché gift card. Please do not throw your gift card away.

Any Christmas gifts purchased online or in-store from 1st November until 24th December 2020 can be returned until 31st January 2021. Returns with a receipt or despatch note can be returned in full. Any returns without a receipt will receive a credit note or exchange to the value of the last known selling price.