Privacy & cookies

Privacy & cookies

Whenever you shop or interact with Bonmarche, you are likely to share your personal information with us. This Privacy and Cookie Policy sets out how we collect this information and what we do to make sure it is safe in our hands.

We take data protection seriously and safeguarding the privacy of our website visitors is important to us. This policy (Privacy & Cookies Policy) sets out the basis of any personal information we may collect from you, or you provide to us, will be processed and used by us.

It also describes how we use cookies and how you can manage them.

Privacy Policy

We are committed to protecting the privacy of our site visitors and customers and treat all your personal information as confidential, though we do reserve the right to disclose this information in specific circumstances as described in this policy. We confirm that any personal information that you provide to us is held in accordance with UK data protection legislation.

When do we collect your information?

  • When you use our website to view or buy products etc
  • When you buy products in our stores
  • When you take part in customer research
  • When you contact us with a comment, question or complaint or respond to a message that we send to you
  • When you agree to go on our mailing list

Personal data we collect and how we use it

We continuously monitor this website and may capture information about your visit that will help us improve our service to you. When using this website, we will collect personal information from you such as your name, address, e-mail address, telephone number, payment information and a password.

We use your personal information for the following purposes:

  • Processing your orders
  • For statistical or survey purposes to improve this website and its services to you
  • To administer this website
  • To make your experience more efficient and relevant and provide you with a personalised service

Providing your personal data to others

Your personal information may be disclosed to third parties who assist us in processing your order. We require all such third parties to treat your personal information as confidential and to comply with all applicable UK data protection legislation.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal Information and /or user information, we may be required to do so even if you do not consent.

International transfer of your personal data

Please be aware some information (including cookies) will be processed and stored in the United States, a jurisdiction in which the data protection and privacy laws may not offer the same level of protection as those in the country where you reside or are a citizen. By using our Services and providing information to us, you consent to the transfer to and processing of the information in the United States.

Consent and consent withdrawal

If you consent, to notify you of products or special offers that may be of interest to you. When you register or order online you will be given the opportunity to receive information from us about our products, promotions or special offers. If you do not wish to be contacted for such purposes, please ensure that you tick the appropriate box as you go through the process. You may unsubscribe from our contact list at any time by clicking on the unsubscribe button on your email or by changing your preferences in the “My Account” section of the Website.

You can also unsubscribe by emailing calling this number 0300 026 2728 or writing to Bonmarché, Jubilee Way, Grange Moor, Wakefield, WF4 4SJ


Bonmarché implements a variety of security measures to maintain the safety of your personal information. We use the latest in Secure Server Technology to ensure that all of your personal and transactional information is protected to the highest standards. Users personal information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. All sensitive/credit information supplied by users is transmitted via Secure Socket Layer (SSL) technology. When you elect to store your card details, your full card number is not visible to us. It is masked and used only to complete the transaction.

What is a cookie?

Cookies are small files, which are downloaded to your computer or mobile or other handheld device when you access a websites. Cookies recognise your device and help you to navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions).

Cookies are essential to using the website, as they gather information on the type of platform you’re using to view our website e.g. Windows, iPhone or PS3. We use this information to make our website better for our customers for their particular platform, in order to help us to try and give you best experience no matter which platform you use.

Cookies and how they Benefit You

Cookies help us to provide you with a good experience when you browse the Bonmarché website and allow you to make full use of the online shopping and personalised features.

By using our website or by registering to receive a newsletter, you are confirming to us that you understand and accept that your personal information may be used by us in the manner described below.

Our cookies help us:

  • Make our website work as you'd expect
  • Improve user experience (make our website better for you to use)
  • Save you having to login every time you visit the site
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Make sure any advertising shown is relevant to you
  • Remember the choices you make such as language or country settings
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)

Most web browsers automatically accept cookies. Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website.

By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy. If you do not consent, you must either disable cookies or refrain from using this website.

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Website Function Cookies

We use cookies to make our website work including:

  • Making our shopping basket and checkout work
  • Determining if you are logged in or not
  • Remembering your search settings
  • Showing you which pages you have recently visited
  • There is no way to prevent these cookies being set other than to not use our site
  • Social Website Cookies
  • So you can easily like or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site

Site Improvement Cookies

We regularly test new designs or site features on our site. We do this by showing slightly different versions of our website to different people and anonymously monitoring how our site visitors respond to these different versions. Ultimately this helps us to offer you a better website.

Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called analytics programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

Advertising Cookies

Cookies are widely used in online advertising. Neither advertisers, our advertising partners or us can gain personally identifiable information from these cookies.

You can learn more about online advertising at You can opt-out of almost all advertising cookies a t It is worth noting that opting out of advertising cookies will not mean you won't see adverts, just that they won't be tailored to you any longer.

Remarketing Cookies

You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts.

The technology to do this is made possible by cookies and as such we may place a so-called remarketing cookie during your visit. We use these adverts to offer special offers etc to encourage you to come back to our site. Don't worry we are unable to proactively reach out to you as the whole process is entirely anonymous. You can opt out of these cookies at any time as explained above.

Affiliate Cookies

We have a number of partners who promote our service on a success-only basis (i.e. instead of paying for advertising, we pay them commissions on sales). Cookies are required to allow us to reward these partners and these cookies are usually provided by specialist companies (known as affiliate networks). Neither us, the networks, nor the partner advertising or recommending our services are able to identify you personally. We ask you to support us by allowing these cookies, which ultimately help us to offer you the service we do at the price we do.

Our affiliate cookies are provided by Affiliate window.

Banner Advertising

This type of advertising is designed to provide you with a selection of products based on what you're viewing on, which are presented to you by our agency when you visit other selected websites. The adverts may highlight alternative styles and colours as well as products from other categories deemed relevant to your browsing history. The technology behind these adverts is based on cookies.

Please be assured that the data contained in the cookie used in these adverts is completely anonymous and doesn't contain any of your personal details. For more information on the privacy policy of criteo, the company we use to help us advertise, please visit their website (opens in a new window - please note that we can't be responsible for the content of external websites).

We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by following this link. Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from criteo will reappear when you visit other selected websites.

Turning Cookies Off

You can choose not to allow cookies in your browser settings. How you do this will depend upon the browser you are using. More information on cookies, their use and how to accept or reject them can be found at

To opt out of being tracked by Google Analytics across all websites visit

As our cookies are largely aimed at improving the user experience on the website, you may find that if you block certain cookies you may experience deterioration in the service you receive.

Unsubscribe from our promotional emails

When you register or order online you will be given the opportunity to receive information from us about our products, promotions or special offers. If you do not wish to be contacted for such purposes, please ensure that you tick the appropriate box as you go through the process. You may unsubscribe from our contact list at any time by clicking on the unsubscribe button on your email or by changing your preferences in the “My Account” section of the Website. You can also unsubscribe by emailing calling this number 0300 026 2728 or writing to Bonmarché, Jubilee Way, Grange Moor, Wakefield, WF4 4SJ.