You may return items bought online to any open Bonmarché store within 28 days of receipt. Any returned items must be in their original condition with all tags attached and accompanied by the delivery note or order confirmation email as proof of purchase. Without proof of purchase, an exchange will be offered at the current or last known selling price. Your statutory rights are not affected.

For safety and hygiene reasons, we will not refund lingerie (excluding bras), swimwear without the hygiene strip, unsealed cosmetics, hosiery and pierced earrings.

Unfortunately you cannot receive a refund on gift cards & e-gift vouchers.

Orders placed via Klarna or PayPal can only be returned directly to our warehouse.

Certain non-Bonmarché brands cannot be returned to store. Kindly review the product description online for more details.

If you have paid postage on your order, this will not be refunded unless the item was faulty or you have provided the necessary written notice of contract cancellation within 14 days from the date the order was placed.

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You can return your items by visiting: https://www.evri.com/return-a-parcel. You can choose whether to have a courier collect your parcel from your house, or by locker drop off, or Parcelshop drop off, and with over 4,500 drop off locations nationwide, it has never been easier to return your parcel.

Returns must be made within 28 days of receipt, must be in their original condition with all tags attached and must include the fully completed returns slip, or we will be unable to process your return.

For safety and hygiene reasons, we will not refund lingerie (excluding bras), swimwear without the hygiene strip, unsealed cosmetics, hosiery and pierced earrings.

Unfortunately you cannot receive a refund on gift cards & e-gift vouchers.

If you have paid postage on your order, this will not be refunded unless the item was faulty or you have provided the necessary written notice of contract cancellation within 14 days from the date the order was placed.

Orders bought in-store, including via our in-store web ordering service, must be returned to the store.

Please allow up to 14 days for your return to be processed.

Postage costs for returns are the responsibility of the customer. If we do not receive the returned goods, it is the customer's responsibility to provide proof of return; therefore, we recommend that a traceable postal service be used.

If you are returning your parcel via Royal Mail, please ensure that you are using the correct postage for the size and weight of the parcel, or it will not be delivered to us.

Your statutory rights are not affected.

Orders placed using Klarna can not be returned to our stores. They can only be returned to the warehouse.

You can return your items by visiting: https://www.evri.com/return-a-parcel. You can choose whether to have a courier collect your parcel from your house, or by locker drop off, or Parcelshop drop off, and with over 4,500 drop off locations nationwide, it has never been easier to return your parcel.

Returns must be made within 28 days of receipt, must be in their original condition with all tags attached and must include the fully completed returns slip, or we will be unable to process your return.

For safety and hygiene reasons, we will not refund lingerie (excluding bras), swimwear without the hygiene strip, unsealed cosmetics, hosiery and pierced earrings.

If you have paid postage on your order, this will not be refunded unless the item was faulty or you have provided the necessary written notice of contract cancellation within 14 days from the date the order was placed.

Orders bought in-store, including via our in-store web ordering service, must be returned to the store.

Please allow up to 14 days for your return to be processed.

Postage costs for returns are the responsibility of the customer. If we do not receive the returned goods, it is the customer's responsibility to provide proof of return; therefore, we recommend that a traceable postal service be used.

If you are returning your parcel via Royal Mail, please ensure that you are using the correct postage for the size and weight of the parcel, or it will not be delivered to us.

Your statutory rights are not affected.

Orders placed using PayPal can not be returned to our stores. They can only be returned to the warehouse.

You can return your items by visiting: https://www.evri.com/return-a-parcel. You can choose whether to have a courier collect your parcel from your house, or by locker drop off, or Parcelshop drop off, and with over 4,500 drop off locations nationwide, it has never been easier to return your parcel.

Returns must be made within 28 days of receipt, must be in their original condition with all tags attached and must include the fully completed returns slip, or we will be unable to process your return.

For safety and hygiene reasons, we will not refund lingerie (excluding bras), swimwear without the hygiene strip, unsealed cosmetics, hosiery and pierced earrings.

Unfortunately you cannot receive a refund on gift cards & e-gift vouchers.

If you have paid postage on your order, this will not be refunded unless the item was faulty or you have provided the necessary written notice of contract cancellation within 14 days from the date the order was placed.

Orders bought in-store, including via our in-store web ordering service, must be returned to the store.

Please allow up to 14 days for your return to be processed.

Postage costs for returns are the responsibility of the customer. If we do not receive the returned goods, it is the customer's responsibility to provide proof of return; therefore, we recommend that a traceable postal service be used.

If you are returning your parcel via Royal Mail, please ensure that you are using the correct postage for the size and weight of the parcel, or it will not be delivered to us.

Your statutory rights are not affected.

A faulty item can be returned by following the instructions on the back of the delivery note, using the returns label. On receipt, we will inspect the returned item, and if a fault has been confirmed, a refund will be actioned. Please ensure your delivery note is enclosed.

Or alternatively, you can return the item to a store with your delivery note for inspection, and if a fault is confirmed, a refund will be processed, providing that the delivery note is available.

We do not accept returns on knickers for hygiene reasons. However, bras are returnable.

You can return swimwear as long as the hygiene seals are still in place.

If you return a single item bought as part of a multi-buy discount offer (for example, buy 2 for £20.00), you will be refunded the full price of that item, less the total discount given in the offer.

Buy 1 Get 1 Half Price offer. You must purchase at least 2 items to participate in this offer. Cheapest item(s) half price. E.g. If you purchase 4 items, you will get the cheapest 2 at half price. If you purchase 6 items, you will get the cheapest 3 at half price. Excludes gift cards and e-gift vouchers. If you return a single item bought as part of a multi-buy discount offer, you will be refunded the full price of that item, less the total discount given in the offer. If you return all items purchased with the multi-buy discount, you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return all items for us to process a refund.

If you return a single item bought when using a £ off or % discount promotion, then you will be refunded the full price of that item, less the total discount given in the offer.

The % discount or £ off promotion is only valid at the time of purchase and cannot be transferred to a subsequent purchase.

If you are only returning one item bought as part of a larger purchase (2 or more products), then the discount you received will be equally divided among all purchases you made at the time. Therefore, the refund given on one item will be the normal purchase price minus a percentage of the discount.

For example, when buying 5 items spending a total of £50, if you used a £10 off promotion, on returning 1 of the 5 items, then you would receive the item's purchase price minus one fifth of the £10 discount applied at the time of purchase.

Discounts cannot be reapplied to further purchases.

Orders bought in-store, including via our in-store web ordering service, must be returned to the store.

You may return items within 28 days of receipt.
Please note: this excludes sale items, which must be returned within 14 days of the purchase date.
Any items returned must be in their original condition with all tags attached and must be accompanied by proof of purchase. Without proof of purchase, an exchange will be offered at the current or last known selling price. Your statutory rights are not affected.

For safety and hygiene reasons, we will not refund lingerie (excluding bras), swimwear without the hygiene strip, unsealed cosmetics, hosiery and pierced earrings.

Unfortunately you cannot receive a refund on gift cards & e-gift vouchers.

The following brands can only be returned directly to our warehouse: Izabel London, Saloos, Mudflower, DORINA and Brave Soul. Details of how to do this are printed on your despatch note

No, you will need to return the item(s) directly to our warehouse along with the returns slip to receive a refund

No, you can not exchange branded items that you have bought elsewhere in our stores.

Where you pay part gift card or e-gift voucher, part card/Klarna/PayPal, any refunds applied will be made to the gift card or a new e-gift voucher will be issued in the first instance. It is your responsibility to retain the original gift card, as it will not be replaced. Where the gift card or e-gift voucher is lost, stolen or destroyed, any balance remaining will be lost.