Order Status

You can review the status of your order at any time by visiting your Orders in My Account area.

Track My Order

You can track your order directly with Evri by entering your Evri tracking reference number which can be found on the email you received when your order was shipped.

Need further help?

If you need further help or assistance with your order you can contact Evri via web chat or telephone. Please ensure you have your Evri tacking reference number which can be found on the email you received once your order has been shipped.

Evri Chat - Available 24/7

Start a chat to get real-time information about your parcel, make immediate changes to your delivery, or get help with a problem.

Evri chat service is the quickest way to contact them. Their digital assistant can provide you with support, or create an enquiry for an Evri customer service advisor to look into.

They will send you an email or call you once they’ve investigated.

Evri Telephone - Call 0330 808 5456

Call Evri if you need a customer service advisor to investigate a problem with your parcel’s delivery, collection, payment or label.

Their voice assistant can provide you with support, connect you to an Evri customer service advisor for help, or record a message from you. They may need time to look into your enquiry, so they’ll call you back once they’ve investigated.